This Privacy Policy explains how A Turning Point Foundation Inc collects, uses, stores and protects information in the course of operating the community guidance stand and this website. The developer of this website is Turning Point Foundation, and that developer name is used here alongside the operating company name so that visitors can clearly identify who is responsible for the site and its content. The company that operates this website and the guidance programs described on it is A Turning Point Foundation Inc, located at 7533 S Center View Ct, West Jordan - 84084-5526, United States (US). The foundation is reachable by telephone at +17748406950 and by email at billing@turningpointfoundation.hair. Please read this policy in full before submitting personal information through the contact form or during a guidance intake at the stand.
1. Scope of This Policy
This policy applies to personal information handled through this website and through the in person, telephone and written programs operated by the foundation. It covers visitors who read the site, people who submit the contact form, participants in the six guidance programs, volunteers and representatives of partner organizations. It does not cover third party websites that may be reached through links from this site, and it does not cover public records that are already governed by separate legal rules.
When a visitor follows a link to another organization, that organization is responsible for its own privacy practices. The foundation encourages every visitor to read the privacy notices of any outside service before sharing information there. This policy also does not govern how a partner office stores information after a referral has been completed, although the foundation asks every partner to treat shared material with care.
The policy is written for a general audience and avoids technical shorthand wherever possible. Where a legal term is unavoidable, it is explained in plain language on first use. A visitor who has difficulty reading any part of this page is welcome to call +17748406950 and a staff member will read the relevant section aloud and explain it.
2. Who Controls Your Information
A Turning Point Foundation Inc is the controller of personal information described in this policy, meaning that the foundation decides why the information is gathered and how it is used. The registered location of the foundation is 7533 S Center View Ct, West Jordan - 84084-5526, United States (US). Questions, requests and complaints about privacy may be directed to billing@turningpointfoundation.hair or to +17748406950 during business hours.
The foundation is a community guidance organization and operates as a small team supported by trained volunteers. Privacy questions are answered by the coordination desk and reviewed monthly by a senior staff member. Because the team is small, a single named person is assigned to every privacy request so that the visitor knows who is handling the matter and how to follow up.
3. Information We Collect
The foundation collects only the information needed to answer a question, run a program or keep an accurate record of the service provided. Much of what the foundation does happens face to face, and the information gathered at the stand is deliberately limited.
Information you provide directly
- Name, email address, telephone number and postal address supplied through the contact form or by telephone.
- The subject and content of a message, including any details a visitor chooses to share about a household situation.
- Information shared during a guidance intake, such as the general shape of a housing, employment, education or family circumstance.
- Documents that a participant chooses to show to a guide, such as a lease, a utility notice, a school letter or an income statement.
- Volunteer details, including skills, availability and references offered by an applicant.
- Grant application material submitted by neighborhood groups, including project descriptions and basic budgets.
Information created during a program
- Route plans prepared during an intake, including the agreed next steps and check-in dates.
- Short case notes that record whether a referral was made and whether the first follow-up took place.
- Attendance records for youth desks, volunteer shifts and grant workshops.
- Expense sheets submitted by grant recipients and the closing photographs offered by participants.
Information gathered automatically
- Basic technical details such as browser type, device category and the pages viewed on this site.
- The date and time of a visit and the referring page, where the web server records them in a standard log.
- Aggregate counts of visits used to understand which pages are read and which are not.
The foundation does not deliberately collect sensitive categories of information such as medical diagnoses, religious belief or immigration status. If a participant chooses to disclose any such detail, it is treated as confidential and is not recorded unless the participant asks for it to be included in a referral note.
4. Where Information Comes From
Most information comes directly from the person it concerns. A household fills in the contact form or speaks with a guide. A volunteer completes a short application. A neighborhood group submits a grant proposal. In each case the person controls how much detail to provide.
Some information arrives from a partner organization that has already spoken with the household and has obtained permission to share a brief summary. The foundation accepts such summaries only when the partner confirms that permission exists, and the summary is limited to the name of a contact, the general situation and the preferred program. A referral from a school or clinic never includes clinical records.
A small amount of technical information is generated automatically by the web server when a page is requested. This information is not used to identify a visitor and is not combined with program records. It exists so that the site can be kept working and so that obvious technical errors can be repaired.
5. Why We Use Information
The foundation uses personal information for a short list of clear purposes. Each purpose is tied to a service the visitor has requested or to a legal duty that applies to the organization.
- To answer a message sent through the contact form or by email and to schedule a guidance intake.
- To prepare a route plan, arrange a referral and complete the agreed follow-up calls.
- To run the six programs, including youth desks, grant review and volunteer shifts.
- To keep an accurate record of services provided so that the work can be reviewed and improved.
- To protect the safety of participants, volunteers and staff during onsite and remote activities.
- To meet financial, tax and reporting obligations connected with grants and contributions.
- To understand in aggregate how the website is used so that its content can be improved.
The foundation does not use personal information for advertising, does not build behavioral profiles and does not sell information to data brokers. There is no automated decision making that produces legal effects for a visitor, and no profiling is used to decide who receives a service. Every decision about a route plan is made by a human guide who has spoken with the participant.
Secondary uses
Information may occasionally be used to prepare an anonymous summary of program activity for a funder or a board report. Such summaries combine many records and do not identify a household. If a specific story would be useful in a report, the foundation asks the participant for written permission in advance and honors a refusal without further discussion.
6. Lawful Bases for Processing
Where privacy law requires a legal basis, the foundation relies on one of the following grounds. The ground used depends on the context and on the service requested.
- Consent, given when a visitor submits the contact form, agrees to a referral or joins a volunteer roster.
- Performance of a service, where information is needed to prepare a route plan or run a program the participant has asked to join.
- Legitimate interests, where the foundation keeps basic records to improve a program, protect participants or maintain the security of the site.
- Legal obligation, where financial or reporting rules require the foundation to retain particular records.
- Vital interests, in the narrow case where sharing limited information is necessary to protect a person from serious harm.
A visitor may withdraw consent at any time by contacting the foundation. Withdrawing consent does not affect the lawfulness of processing that took place before the withdrawal, and it may mean that a program can no longer continue in the same form. Where that is the case, the foundation explains the consequence clearly before the withdrawal is completed.
8. Referrals and Partner Offices
Referrals are central to the work of the foundation, so the rules around them are stated carefully. A referral note contains the participant name, a preferred contact method, the general situation and the specific request being made of the partner. It does not contain case notes, family history or any detail that is not needed by the receiving office.
Partner offices agree in a short written arrangement to receive referrals respectfully, to use the information only for the stated purpose and to tell the participant how their own records will be handled. The foundation reviews these arrangements once a year. A partner that mishandles shared information is removed from the referral circle, and affected participants are informed where the law allows.
After a referral, the foundation follows up once with the participant to learn whether the door opened. The partner office is asked only whether the participant was seen. No further details are requested, and no ongoing case discussion is conducted without the participant present or expressly consenting.
10. Measurement and Website Logs
Standard web server logs record the address of the requesting device, the page requested, the date and time and the result of the request. These logs are used to diagnose errors, prevent abuse and understand at a high level how many visits the site receives. They are not combined with program records and are not used to build a profile of any visitor.
Where the foundation reviews which pages are read, it prefers aggregate reports that count visits without identifying individuals. If a small sample of visits is examined to fix a layout problem, the sample is reviewed only for technical details and is discarded once the repair is confirmed.
Logs are retained for a short period and then deleted on a routine schedule. Access to logs is limited to the staff member or service provider responsible for keeping the site available. Logs are never sold and are never shared with advertising networks.
11. How Long We Keep Information
The foundation keeps information only as long as it is needed for the purpose it was gathered and for any record keeping duty that applies. The following periods describe the routine practice, though a particular case may be kept longer if a legal claim, a safeguarding concern or a funder audit requires it.
- Contact form messages and email inquiries are kept for twelve months after the inquiry is closed.
- Route plans and short case notes are kept for three years after the last contact with the household.
- Youth desk attendance records are kept for one program season and then summarized anonymously.
- Volunteer records are kept while the volunteer is active and for two years afterward for reference purposes.
- Grant applications and expense sheets are kept for seven years to meet funding and tax requirements.
- Web server logs are kept for ninety days.
When a retention period ends, records are destroyed in a secure manner. Paper records are shredded, and electronic records are deleted from active systems and from routine backups as those backups rotate. The foundation keeps a short destruction log so that the process can be reviewed.
12. How We Protect Information
The foundation uses reasonable technical and organizational measures to protect personal information. Access to program records is limited to staff and trained volunteers who need it for their role. Paper files are held in a locked cabinet at the West Jordan stand, and electronic files are protected by individual accounts with strong passwords and a second verification step where the service allows it.
Volunteers receive privacy training before their first shift and sign a short confidentiality agreement. Devices used for foundation work are kept up to date, and files are not stored on personal devices beyond the shift that requires them. Removable media is not used to move participant records. Email containing sensitive details is minimized, and a phone call is preferred when a document can be described instead of attached.
No system is perfectly secure. If a breach occurs that is likely to result in a risk to participants, the foundation investigates promptly, notifies affected individuals without undue delay and informs the relevant authority where the law requires it. The foundation also reviews what went wrong and changes its practice so that the same failure is less likely to repeat.
13. Your Privacy Rights
Depending on where a visitor lives, privacy law may grant specific rights over personal information. The foundation extends the following rights to everyone who asks, regardless of location, because they reflect the standard the foundation wishes to keep.
- The right to be told what information the foundation holds and why it is held.
- The right to receive a copy of the information in a readable format.
- The right to correct information that is inaccurate or incomplete.
- The right to request deletion where the information is no longer needed and no legal duty requires retention.
- The right to object to a particular use or to withdraw consent.
- The right to ask that processing be restricted while a concern is investigated.
- The right to lodge a complaint with the foundation or with a privacy regulator.
To exercise a right, write to billing@turningpointfoundation.hair or call +17748406950. The foundation may ask for enough information to confirm identity, but it will not ask for more than is necessary. A response is provided within thirty days, and a short extension may be used where a request is complex, in which case the visitor is told why and when to expect an answer.
No fee is charged for a first request. The foundation does not discriminate against a person for exercising a privacy right, and program access is never conditioned on giving up a right. If a request is refused because a legal duty requires retention, the refusal is explained in writing with the reason and with information about how to complain.
14. Privacy for Children
Youth Program Desks serve teenagers, and the foundation takes the privacy of young people seriously. Intake and attendance records for a youth member are shared with a parent or guardian only to the extent needed for safety and program administration. Group discussions and personal disclosures are not reported to a parent or guardian, except where a guide has a reasonable belief that the young person is at risk of serious harm.
The foundation does not knowingly collect personal information from a child under thirteen through this website. The contact form is intended for adults and for young people who are old enough to seek guidance on their own. If the foundation learns that a record was created for a child under thirteen without appropriate consent, the record is deleted promptly and the family is contacted.
Photographs are never taken at a youth desk without written permission from both the young person and a guardian, and a refusal is never questioned. The foundation does not run contests, games or quizzes that gather information from children on this site.
15. Email Communications
When a visitor sends a message through the contact form, the website opens the visitor own email application with the message prepared for billing@turningpointfoundation.hair. The foundation does not store the draft on the website. The message is delivered through the email provider the visitor uses and then reaches the foundation inbox, where it is handled like any other inquiry.
The foundation sends program updates only to people who have asked for them. There is no marketing list and no newsletter that a visitor is added to automatically. If a reminder about an appointment is useful, the guide asks first and records the permission. Every message includes a way to opt out, and an opt out is processed within two working days.
Email is not a confidential channel. A visitor who needs to discuss a sensitive matter is encouraged to call +17748406950 or to ask for an in person appointment instead. The foundation will never ask for a password, a full bank account number or a government identification number by email.
16. Third Party Websites
This site links to partner organizations and to public resources such as housing offices and legal aid services. Those sites operate independently and have their own privacy notices. A link from this site is not an endorsement of how another organization handles information, and the foundation cannot control what happens after a visitor leaves.
The foundation checks links from time to time to make sure they still point to the intended resource, but it does not monitor the content of outside sites. If a link leads to a page that seems wrong or unsafe, a visitor is welcome to report it to billing@turningpointfoundation.hair so that the link can be corrected.
The foundation does not embed third party videos, advertising widgets or social media tracking buttons on this site. Where a social media page is mentioned, it is offered as plain text rather than as an embedded plugin, so that reading this site does not trigger outside tracking.
17. Storage and Cross Border Transfer
The foundation operates in Utah within the United States. Information is stored on servers and in filing cabinets located in the United States. Where a service provider stores data in another country on the foundation behalf, the foundation uses a provider that offers appropriate safeguards and enters a written agreement that limits use of the data to the service provided.
A visitor who contacts the foundation from outside the United States should understand that the information will be processed in the United States, where privacy law may differ from the law of the visitor own country. The foundation applies this policy to all personal information it holds, wherever the visitor lives, and it honors the rights described above for every person who asks.
18. Changes to This Policy
The foundation reviews this policy at least once a year and whenever a service or a tool changes in a way that affects privacy. A revised policy is posted on this page with a new date at the top. Where a change is significant, a short notice is placed on the homepage for thirty days so that returning visitors can see that something has moved.
A visitor who has an open program case is told directly when a change affects how their information is handled. Continued use of the site after a revised policy takes effect means that the visitor accepts the updated terms, but it does not override any right that the visitor has already exercised.
Earlier versions of this policy are kept by the coordination desk and can be requested by writing to billing@turningpointfoundation.hair. The foundation keeps those versions so that a person can see what the policy said at the time their information was collected.
19. How to Contact Us
Privacy questions, requests and complaints should be sent to the foundation using any of the details below. A staff member acknowledges a privacy request within two working days and provides a substantive answer within thirty days.
A Turning Point Foundation Inc
7533 S Center View Ct
West Jordan - 84084-5526
United States (US)
Telephone: +17748406950
Email: billing@turningpointfoundation.hair
If a visitor is not satisfied with the answer, the matter can be raised again with the senior staff member named in the reply. The foundation keeps a record of privacy complaints and reviews them at the monthly meeting so that recurring problems are addressed rather than set aside. A visitor who believes the law has been broken may also contact the privacy regulator responsible for their region.
The foundation thanks every visitor who takes the time to read this policy. Clear information is part of the guidance the stand offers, and a privacy notice that can be understood in one sitting is part of keeping that promise.